FAQs
Below are just a few of the most frequently asked questions in regards to using our services or booking events with Euro Events London Limited.
If you have any particular questions that are not covered here simply email or call us on +44 0333 456 7890.
Q: I have viewed your website/been recommended by one of your clients and would also like to book your services – How do I book with you?
A. Please go to the relevant package you wish to book and add the option your cart and follow the instructions to make your payment. Alternatively, if you wish to discuss anything with us, then please do not hesitate to call us on +44 0333 456 7890 or email us at info@euroevents.com You can also skype us at 'corporatehospitality'.
Q: Why should I use a hospitality agent or broker such as Euro Events London?
A: Basically because we simply have the expert knowledge and more importantly the right contacts and official appointments to source and provide exactly what you may require in the way of hospitality, ideas and events.
Euro Events has over 40 years experience in the hospitality and events industry. We can tailor make a complete package for you, source a venue, arrange a special dinner or party, put together incentive ideas and prizes for your top sales people and provide you with great ideas on how to entertain and impress your clients at a variety of different events both in the UK and abroad. We also book on a daily basis, accommodation and complete hospitality packages. We pride ourselves on paying attention to detail and we are here to make things easier for you.
Q: Are prices quoted per person?
A: Prices are shown per person, unless specified otherwise.
Q: Is VAT included?
A: All prices quoted are exclusive of VAT, unless otherwise stated. VAT is not normally applicable to overseas events booked through our London office.
Q: What are your office hours?
A: The Euro Events London office is open Monday to Friday, from 9:00am to 5:30pm. There is an out of hours answering service, so if you do have a query or enquiry that is urgent you can contact us on +44 (0)7768 808983.
Q: What happens when I email you an enquiry?
A: Euro Events will attempt to reply to all email enquiries on the same day. Email enquiries after 5:30pm on a Friday may be dealt with on the next working day, during office hours, but please do feel free to email us over the weekend.
Q: When will I receive my Hospitality/Event Documents?
A: Most documents are dispatched between two–three weeks prior to the date of the event. This is to minimise the chances of hard to replace items being lost or stolen. However, on occasions this may be shorter due to delays in receiving documents ourselves from the event organisers/promoters.
Please also note that event tickets, provided as part of an official VIP hospitality package, are sometimes given out to the hosts at the event, on the day, for security reasons. This is because in the past a number of guests have either lost or left their event documentation/ event tickets at home or at their office and it may be impossible to arrange duplicate items at short notice.
All documents are sent by Royal Mail Special Delivery within the UK for delivery by 1.00pm the next day. Documents will need to be signed for at the delivery address you have provided to us. The responsibility for your hospitality documents transfers to Royal Mail once we have sent them and we cannot be held responsible if Royal Mail lose your documents. However, we will always provide you with your Royal Mail tracking number for you to check yourself regarding the whereabouts of your documents.
For international orders, we usually arrange an overseas courier such as DHL, UPS or Fedex. However, there may be an additional charge levied for this which you will be notified of prior to documents being sent.
In this day and age more and more venues and promoters send event tickets, itineraries and event information by email making things much easier all round. However, it will still be 2-3 weeks prior to the event when we may receive them but at least we can then forward them to you and you can in turn send them on to your invited guests by email.
Q: I have lost my documentation or they have not arrived, what do I do?
A: Please notify us as soon as possible and we will take the necessary steps and do our best to provide duplicate documentation. We ask that customers take good care of their documentation and make sure they keep them safe. Please be aware that direct sunlight and moisture could damage some documentation.
Q: Who can I contact about my booking?
A: Any one of the friendly team at Euro Events can help you regarding any questions you may have.
Q: What payment cards do you accept?
A: We accept all major credit and debit cards (AMEX only for online payment). Please note that a fee of 3% will be charged on company credit card payments. No fee is charged on personal debit or credit cards.
Q: When will my card be debited for a booking I've made?
A: In most cases your card will be debited on the same day as you make your booking. In some rare cases, although authorisation of your card will occur at the time of transaction, monies may not leave your account for a number of days.
Q: Can I cancel for any reason after I have placed an order?
A: In the unfortunate situation that you need to cancel your booking, notification is required to us in writing. If cancelling more than 10 weeks prior to the event, or 12 weeks in the case of an overseas event, then the client will be liable for 50% of the full price. Cancellations within 10 weeks of the event, or 12 weeks in the case of an overseas event, the client will be liable for full payment. However, Euro Events will endeavour to resell the packages ordered on the client’s behalf, at which point, if successful, a refund less 10% of the full value will be made. Cancellation notification must be made in writing either by email to admin@euroevents.com or by letter to: Euro Events London Limited, The Stables, 66 Bassingham Road, Earlsfield, London SW18 3AG and sent by Recorded Delivery.
Q: The event has been cancelled. What happens now?
A: If for any reason whatsoever an event is cancelled, Euro Events will reimburse or give credit to the client for the full value of any refund received from the venue or supplier subject to any administration costs or fees they deduct. See full details in our Terms and Conditions.
Q: Can I recommend you to my colleagues and Friends?
A: We are pleased to say that a great deal of our business comes from referrals many of which have become regular and loyal clients to us. Please feel free to pass on our contact details. Thank you for your custom.
With over 40 years experience in corporate hospitality we have built an enviable list of contacts and suppliers that very few can match! To you this therefore means access to the very best hospitality packages, premieres, celebrity parties, events, launches plus much much more! Our personalised service means we can offer all of the small “but important” extras……that often get forgotten!
